Job Description

Position Summary

Leads the School-based Program Team and provides exceptional customer service to volunteers, youth, and families, to efficiently and effectively enroll, match, and support them in the Big Brothers Big Sisters program. Oversees and drives expedited match activation for strategic growth. Ensures quality service, successful operation, documentation, database maintenance, delivery of expectations, and program improvement to meet or exceed program goals. Partners with and provides input as a subject matter expert to leadership and other agency teams that adds value to the overall success of the agency, in the areas of strategic planning, continuous improvement, and program operations.

Core Duties and Responsibilities:

1. Lead the successful delivery of School-based Program procedures and initiatives for the agency by managing the work and the people in the accomplishment of goals.

2. Ensure all School-based programs and initiatives are operating within program guidelines; this includes appropriate management of unmatched children and volunteers.

3. Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.

4. Ensure that expectations and deliverables from grant and external partnership agreements are successfully achieved.

5. Lead, manage, and inspire Match Support Specialists toward accountable, goal-based outcomes with regular meetings, coaching, 1:1s, and transparent communication.

6. Supervise Match Support Specialists including performance management, training and development, workflow and organization planning, day-to-day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports.

7. Conduct School-based mentoring program site observations.

8. Influence leadership and partner with direct supervisor on implementation of program policies and procedures to ensure that processes are efficient and meet agency goals and national standards.

9. Provide input into the design and creation of School-based program activities, training and communications for mentors to meet program goals and ensure they are in accordance with agency mission, vision and values.

10. Work closely with direct supervisor regarding department needs and strategies for future growth.

11. Assist in hiring and training/developing SB(+) MSS staff and is responsible for supervising and evaluating those employees.

12. Oversee the design of curriculum for Site-based programming.

13. Support SB MSS throughout the school year as needed by attending Liaison meetings and ensuring agency relationship with the schools is strong.

14. Provide support as needed with SB enrollment.

15. Work with Director of Enrollment regarding volunteer recruitment needs for growth of program.

16. Provide input to leadership on strategies for future growth; serve as an advisor to assigned workgroup(s)/projects, attend events as requested by the agency, and serve the agency as a subject matter expert.

17. Partner with all agency teams to share potential partners as discovered through volunteers, parents or activities. This includes the re-engagement of volunteers as Bigs, board or committee members, donors or other volunteer capacities.

18. Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.

19. Performs other duties as assigned.

Position Requirements:

• Must possess a minimum of a Bachelor's Degree – three to five years of successful management experience
• Must be willing and able to work 40+ hours a week when necessary
• Must be willing and able to travel when necessary
• Must be willing and able to work with diverse populations in diverse territories
• Must be willing and able to make last minute changes to accommodate job responsibilities
• Must have viable transportation, valid drivers' license to meet job responsibilities
• Must be available to attend events in the early morning, evening and weekends

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