Job Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Fraud & Risk Investigator I

Introduction to the team

Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences for the traveler and our partners that drive loyalty and customer satisfaction.

The Booking Review Team, a vital component of Expedia Group's Product & Technology division, safeguards the platform from fraud and risk. This elite investigative unit meticulously examines potentially fraudulent or abusive transactions, assessing their risk to prevent losses and ensure a secure experience for all. Our investigators meticulously analyze individual bookings, leveraging available data to make critical decisions and uphold the integrity of our marketplace.

In this role, you will

• Help the team prevent fraud, providing a benefit to the company and our customers.
• Provide an in-depth analysis of transactions to evaluate the fraud or abuse risk involved.
• Assist in identification and reporting of bugs or issues impacting the team.
• Assist in standard SQL database queries to retrieve data and produce standardized reports.
• Analyze or assist with analysis of data and reports to identify new fraudulent activity.
• Continue to grow in skill and understanding of current fraud trends.
• Assist with or perform special projects in a timely manner, as requested.
• Continually monitor email/instant messaging channels for updates/changing priorities.
• Maintain or exceed required performance standards.
• Work a hybrid schedule to ensure proper and timely development, more timely and thorough communication, building critical relationships, and supporting team culture

Experience & Qualifications

• Fraud or compliance experience preferred, airline, or travel agency experience a plus.
• Possess strong interpersonal skills, self-motivation, and results-oriented approach.
• Actively demonstrates customer service, organizational, and analytical skills.
• Confidence in making instinctual decisions with little or no supervision.
• Enjoys working in dynamic and rapidly changing environments. 
• Flexibility to adapt and able to handle multiple assignments while working independently.
• Abide strictly by the company data protection policies safeguarding confidential and personal information.
• Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus.
• Requires shiftwork, including weekends, non-business hours and holidays.
• May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days.

The total cash range for this position in Springfield is $39,000.00 to $54,500.00. Employees in this role have the potential to increase their pay up to $62,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

For further information, and to apply, please visit our website via the “Apply” button below.

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