Job Description

About PayeLoad:

PayeLoad is a fast-growing third-party delivery company serving blue-collar businesses in fast-paced environments. Our customers include building supply houses, distributors, and businesses that rely on timely and reliable deliveries to keep their operations running smoothly. We pride ourselves on understanding the unique challenges these customers face and providing solutions that are both practical and efficient. Our team thrives in a high-energy, problem-solving culture where taking ownership and acting quickly are key to success.

Purpose:

Be the friendly, approachable face of PayeLoad, ensuring customers feel supported, heard, and helped with any issues they encounter.

Key Responsibilities:

• Customer Support: Serve as the main point of contact for existing customers, addressing inquiries, troubleshooting issues, and resolving concerns quickly and effectively.
• Proactive Check-Ins: Regularly follow up with customers to ensure satisfaction, gather feedback, and anticipate potential problems before they escalate.
• Issue Navigation: Help customers navigate challenges, whether it’s understanding services, resolving delivery issues, or coordinating with other teams to find solutions.
• Retention Focus: Build strong, trust-based relationships with customers to increase loyalty and retention.
• Information Relay: Act as the bridge between customers and internal teams, providing insights on recurring issues to help improve processes.
• Documentation: Keep detailed and accurate records of customer interactions, issues, and resolutions in the CRM system.

Key Traits:

• Warm, approachable, and empathetic
• Great listener and communicator
• Problem-solving mindset
• Patient and customer-focused
• Detail-oriented for accurate documentation

Benefits:

• Salary: $60,000–$65,000 per year
• Fuel stipend included
• Opportunities for performance-based bonuses
• Growth opportunities within the company

• If you’re passionate about helping customers and want to be part of a fast-growing team, we’d love to hear from you!

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