Configuration Analyst (ServiceNow) Job at The Judge Group, Chicago, IL

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  • The Judge Group
  • Chicago, IL

Job Description

This role involves reconfiguring approximately 700 applications and onboarding a newly developed internal system to this new model, including adding new applications. The ideal candidate will have extensive services experience and a deep understanding of aligning with the CMDB, capable of explaining the process to business stakeholders.

This is a contract opportunity that is hybrid to downtown Chicago.

RESPONSIBILITIES:

  • Support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs.
  • Work with technical stakeholders to define configuration items and classes, their attributes, and data collection.
  • Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives.

QUALIFICATIONS:

  • Experience with ServiceNow
  • Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
  • Comprehension of and the ability to communicate and implement the ITIL CMDB model
  • Comprehension of the ServiceNow CSDM model
  • Operational experience creating and managing CIs in the ServiceNow CMDB and AMDB

Job Tags

Contract work,

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